Keenan Echols
/Senior Product Designer
design.Classically trained. Professionally molded. For 12 years, I’ve turned complex problems into clear, human experiences. Today I design AI agents that take on the routine work, and know when to hand off to a person.
Explore selected workA few teams I’ve
designed with
Selected work
PROJECT / 01A smarter agent. A more human experience.
Taking a proactive AI agent from 0 → 1, helping customers find answers without the wait.
PROJECT / 02Support that meets you where you are.
Redefining in-app support with a proactive approach to onboarding and customer engagement.
PROJECT / 03Small prompts. Big conversations.
Transforming a static chat launcher into an intelligent invitation that makes starting a conversation feel obvious.
PROJECT / 04Better workflows. Stronger connections.
Building SMS campaign workflows from the ground up to turn connection into conversion.
PROJECT / 05Every customer deserves their own path.
Making SMS automation more personal with intuitive branching that gives every customer their own path.
A little about me
Making the complex
feel effortless.
I’m a product designer who thrives at the intersection of people, technology, and business. I’ve designed within a multitude of industries and have been primarily focused in the B2B2C platform space. Recently I’ve been focused on AI agents and automation platforms where routine work is handled automatically and humans stay in the loop for the moments that need judgment.
More about meAvailable for new projects
Hire me on Toptal
Looking for a product designer for your next initiative? I collaborate with product teams on the full end-to-end user experience.
Hire me on Toptal